Career Opportunities

Current Positions at the Institute

Receptionist

Job Description

Our mission is to develop empathy, understanding, and respect through testimony. Our storytelling projects are both based on and inspired by the more than 55,000 testimonies in the Institute’s archive. They offer a deeper look into the emotional complexities of our survivor stories and are told through the written word, video, audio, and photography.  They are opportunities to explore the impact that these voices have and how testimony drives our understanding of conflict and grief as well as resilience, resistance, and hope. 

As the Receptionist, you will be the first point of contact for our organization.  You will welcome guests and greet people who visit the institute.  You will also manage the phone lines as well as the intake email box. 

Overall, the Receptionist's duties and responsibilities are to ensure that every visitor is welcomed positively and all administrative tasks are executed to the highest quality of standards. This position will report to the Administrative Program Manager.

Duties/Responsibilities

  • Greets visitors and ascertains other pertinent information. Determines nature of visits.
  • Answer incoming calls from the main line. Screens and forward calls. Routes call when appropriate and accurately takes and deliver messages
  • Responds to questions about the institution. Demonstrate interactives to visitors. Schedule and present tours of the lobby
  • Read and respond to intake emails daily
  • Responsible for receiving and distributing mail to appropriate departments. Receive and send packages for the institute
  • Assures that reception area is clean and tidy
  • Responsible for tracking of employees in and out of office during COVID
  • Performs other related duties as assigned or requested

Requirements

  • Knowledge of Holocaust and Genocides
  • Ability to communicate professionally and effectively to guests regarding the Holocaust and Genocides
  • Intermediate to advance skills in all technical aspects including, but not limited to Microsoft Office Suite
  • Excellent organizational skills; ability to multi-task
  • Excellent customer service skills
  • Excellent grammar and written skills

Qualifications

Education: Minimum High School or equivalent

Preferred Experience

2 Years receptionist experience

Knowledge of holocaust and other genocides

Computer and Tech-savvy