Career Opportunities

Current Positions at the Institute

Social Media Coordinator

Job Description

Our mission is to develop empathy, understanding, and respect through testimony. Our storytelling projects are both based on and inspired by the more than 55,000 testimonies in the Shoah Foundation Institute’s archive. They offer a deeper look into the emotional complexities of our survivor stories and are told through the written word, video, audio, and photography.  They are opportunities to explore the impact that these voices have and how testimony drives our understanding of conflict and grief as well as resilience, resistance, and hope. 

Under the supervision of the Director of Communications, the Social Media Coordinator will prepare, produce, and post engaging and useful social media content, including copy, photos, and video, across Institute channels that aligns with our mission, events, programming, research, and strategic initiatives. The Institute’s testimony repository is the source for all our communication and storytelling efforts, and the coordinator will be regularly tasked with using archive testimony for use in social media content. The Social Media Coordinator will be responsible for using, sharing, and updating social media content calendars, scheduling spreadsheets, and digital asset libraries.

We are a collaborative organization, and the Social Media Coordinator will regularly meet and communicate with cross disciplinary teams to align, prioritize, and schedule social media posts. The Social Media Coordinator will be expected to uphold and apply the Institute mission and brand and editorial voice in daily publishing tasks, integrating SEO and keyword best practices specific for web and social media platforms.

Familiarity with social media platform and channel management tools and features are required.  The Social Media Coordinator will use these tools to optimize platform capabilities and performance, increase user and audience reach, and amplify channels for scale and sustainability. 


  • Under the supervision of the Communications Director, prepare, create, post and monitor social media that aligns with the overall Institute social media strategy
  • Utilize Institute Archive repository for testimony for use social media content
  • Perform platform research on current benchmark trends and audience preferences
  • Use spreadsheets and other productivity tools to collaborate with departments and teams
  • Set platform specific goals and objectives and provide monthly and quarterly reports
  • Monitor SEO and web traffic metrics against social media strategy and integrate into planning
  • Collaborate with other teams across the organization including, education, research, media to ensure brand consistency on social media platforms.
  • Communicate with users and followers, respond to queries in a timely manner and monitor engagement and user experience feedback.
  • Ideate social media posts, stories, reels, and live events.
  • Coordinate and help produce live social media events
  • Apply and maintain the Institute brand and communications guidelines to social media accounts. including logos, hashtags, tagging, about information, banner photography, upholding brand visual consistency.
  • Suggest and implement new features to increase user and audience awareness and engagement.
  • Stay up to date with current platform tools technologies and trends in social media, design tools and applications
  • Familiarity with Canva or Adobe Express or similar production tool for social media


Minimum Education: Bachelor's Degree
Combined experience/education as substitute for minimum education

Minimum Experience: 2 Years
Combined education/experience as substitute for minimum experience

Preferred Experience: 3 Years

Minimum Field of Expertise: Public relations, communications, journalism or related field with supervisory experience.

Other Skills: Communication -- written and oral skills Conceptualization and design Creative writing and editing Graphic design Interviewing Knowledge of applicable laws/policies/principles/etc. Networking Problem identification and resolution Project management Public relations Public speaking/presentations Research Scheduling .